Shipping Costs and Conditions
Shipping is carried out by DHL and is free of charge from the order values listed below. Our logistics partner DHL is responsible for all deliveries.
Further information on customs regulations for VAT-free deliveries to Switzerland and other non-EU countries and VAT-free deliveries to business customers in EU countries can be found here.
Germany and Austria:
- free shipping from 50 € order value*, below 5,90 € shipping costs.
- for cash on delivery we charge a fee of 4,00 €.
EU countries excluding Germany and Austria:
- free shipping from 125 € order value*, below 9,90 € shipping costs
- free DHL express delivery to France and Denmark from 200 € order value*.
Switzerland, Liechtenstein and Norway:
- free shipping from 160 € order value*, below 15,90 € shipping costs
- DHL express delivery free of shipping costs from 250€ order value*.
USA, Canada and Mexico:
- free shipping from 297 € order value*, otherwise from 160 € order value* 15,90 € shipping costs and below 160 € order value* 29,90 € shipping costs
- all deliveries to USA, Canada and Mexico are made with DHL Express
For all other countries:
- free shipping from 200 € order value*, below 19,90 € shipping costs
The stated order values are gross order values and include German VAT of 19%, as do the product prices shown in the shop. For deliveries to non-EU countries, this is not applicable and orders are automatically calculated WITHOUT German VAT (VAT-free export delivery). Accordingly, the net order values for free delivery to these countries are lower.
Shipping times (from the of date shipping)
- 1-3 Tage Germany
- 2-8 Tage Andorra, Belgium, Denmark, Faroe Islands, France, Great Britain, Greenland, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Österreich, Schweiz, Spain Liechtenstein, Russian Federation
- 5-14 Tage Bosnia and Herzegowina, Bulgaria, Croatia, Czech Republic, Finland, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Macedonia, Malta, Poland, Portugal, Romania, San Marino, Serbia, Slovakia (Slovak Republic), Slovenia, Sweden, Vatican City
- 7-14 Tage alle anderen Länder
- Express deliveries to EU countries: 1-2 Tage
- Express deliveries to non-EU countries: 3-7 Tage
Worldwide shipping costs are displayed during the ordering process.
We are also happy to deliver your shirts, polo shirts, jumpers and ties from our brands such as OLYMP, ETERNA, Casa Moda, Marvelis, ETON, Stenströms, TRIGEMA and Van Laack to a Packstation for orders to Germany.
Some explanations about the delivery process:
- DHL might deliver on Saturdays.
- If our logistics partner is unable to reach you, you will receive a card with the next delivery date or a pick-up slip for the nearest pick up station. However, in Germany it is also possible to have the goods delivered to a neighbour (or similar). Make sure you leave a clearly legible message for the driver. Of course, the alternative person should have the required money ready in case of a COD payment.
- If you are still unable to accept the goods, DHL will deposit the goods at your local pick up station. You can also collect your goods there in person during business hours.
- We also work with DHL for worldwide shipping. You can see the worldwide shipping costs in the list above. Shipping is not limited to the EU member states.
IMPORTANT: We can only arrange a VAT-free purchase for EU countries if you notify us of your VAT identification number. All orders from non-EU countries will automatically be charged WITHOUT VAT.
IMPORTANT: Clearly visible damage to the package(s) must be reported to the driver immediately. The driver must then record the damage on site.